Deliver exceptional customer experiences with AI-powered, cloud-native contact center solutions that scale with your business and integrate seamlessly with your existing workflows.
Cisco Webex Contact Center is a cloud platform that enables customers to connect through chat, voice, email, text, or social channels on their terms. Virtual First integrates this omnichannel solution with your existing systems and Microsoft Teams environment.
Unified customer interactions across voice, email, chat, text and social media with complete context retention.
Generative AI provides suggested responses, conversation summaries, and sentiment analysis for better customer outcomes.
Advanced routing algorithms direct customers to the most suitable agent based on skills, language, and context.
Comprehensive dashboards and reporting provide insights into performance, customer satisfaction, and operational efficiency.
Analyze tone and emotional cues in real-time to help agents respond with empathy and managers identify training opportunities.
Real-time sentiment scoring helps agents adapt their approach during live conversations.
Seamless integration with Salesforce, ServiceNow, and other business applications through APIs and SDKs.
Automated transcripts, quality assurance, and forecasting tools to optimize staff scheduling and performance.
Conversational AI chatbots and intelligent IVR menus that handle routine inquiries automatically.
Enterprise-grade security with industry compliance standards and Webex Edge Connect for dedicated cloud connectivity.
We simplify deployment by hosting the contact center in the cloud, delivering licensing, configuration, training, and ongoing support so your agents can serve customers seamlessly from anywhere.
We eliminate complex on-premises infrastructure, enabling faster setup with automatic updates and scaling.
Our team configures intelligent routing, IVR, and AI features to align perfectly with your business goals.
Seamless integration with Microsoft Teams environment for unified communications and collaboration.
From licensing and training to ongoing support, we manage your entire Webex Contact Center experience.
A Webex Contact Center deployment with Virtual First reduces complexity and costs by removing the need for on-premises infrastructure. It scales as your business grows, integrates with CRM and business applications to personalize interactions, and empowers agents with tools and insights to improve first-time resolution and customer satisfaction.