Deliver exceptional customer experiences with Microsoft's integrated contact center solution, seamlessly connecting Dynamics 365, Office 365, and Teams for unified customer service operations.
Microsoft Dynamics 365 Contact Center brings together customer service, communication, and collaboration tools in one integrated platform. Virtual First delivers complete deployment, configuration, and ongoing support for your customer service transformation.
Unified customer interactions across voice, email, chat, SMS, and social channels with complete case history.
Copilot AI provides conversation summaries, suggested responses, and sentiment analysis for enhanced customer outcomes.
Native integration with Teams, Outlook, SharePoint, and Power Platform for seamless workflows.
Smart routing based on agent skills, customer context, and priority levels for optimal service delivery.
Centralized dashboard providing agents with complete customer history, case management, and knowledge base access for faster resolution times.
360-degree customer view with integrated timeline and interaction history across all channels.
Custom workflows and automation using Power Automate, Power Apps, and Power BI for enhanced service processes.
Advanced scheduling, forecasting, and performance management tools with real-time dashboards and analytics.
Built-in quality scoring, conversation analytics, and coaching tools to continuously improve service delivery.
Microsoft's enterprise-grade security and compliance with Azure Active Directory integration and data governance.
We specialize in Microsoft ecosystem deployments, delivering complete Dynamics 365 Contact Center solutions with Office 365 integration, agent training, and ongoing optimization support.
Deep expertise in Microsoft ecosystem with certified specialists for seamless Dynamics 365 and Office 365 integration.
End-to-end setup including workflow automation, custom fields, and integration with your existing business systems.
Full integration with Microsoft Teams for agent collaboration, supervisor oversight, and unified communications.
Continuous monitoring, performance optimization, and feature updates to maximize your contact center ROI.
A Dynamics 365 Contact Center deployment with Virtual First leverages your existing Microsoft investments, eliminates data silos, and provides agents with comprehensive customer insights. Native integration with Teams, Office 365, and Power Platform creates a unified workspace that improves productivity and customer satisfaction.