Modern Communications.
AI Agent-Powered.
Secure by Design.

Virtual First helps businesses centralise communications, integrate contact center systems, and deploy AI agents to streamline customer service workflows.

What We Offer

Built for Performance. Powered by Integration.

We help businesses unify their communication systems, boost customer experience, and embed automation into day-to-day operations.

Phone Systems & Mobile

Modern cloud-based phone systems with Microsoft Teams integration and business mobile SIMs with pooled data plans.

Business Connectivity

Ultra-fast and reliable dedicated fibre connections and 5G broadband solutions to keep your business connected.

Contact Center Solutions

Deploy Webex or Microsoft Dynamics 365 with AI routing and CRM integration for exceptional customer service.

Video Conferencing

Professional video conferencing solutions with Cisco Webex hardware and Teams integration for seamless collaboration.

Microsoft Office 365 Dynamics Contact Centre

Transform your customer service operations with Microsoft Dynamics 365 Customer Service integrated with Office 365. Our comprehensive solution combines the power of Microsoft's ecosystem to deliver exceptional customer experiences through unified communications, intelligent routing, and seamless collaboration.

Leverage AI-powered insights, omnichannel support, and deep integration with Teams, Outlook, and SharePoint. Empower your agents with real-time customer data and streamline your service operations with workflow automation and advanced analytics.

Full Microsoft Teams Integration
Dynamics 365 Customer Service Hub
AI-Powered Customer Insights
Omnichannel Engagement Hub
Power BI Analytics & Reporting
Seamless Office 365 Workflow

How We're Different

While others complicate IT, we simplify it. Our approach prioritizes performance over complexity, results over revenue.

01

Virtual First Mindset

We don't just sell you technology—we architect solutions that eliminate traditional IT friction. Everything we deploy is designed to work seamlessly in the cloud.

Result: 40% faster deployment times

Security by Design

Not bolted on as an afterthought, but built into every layer of your communication stack.

Implementation Speed

Week deployments, not month-long projects. We cut through vendor red tape.

Human-Centered AI

AI that augments your team's capabilities rather than replacing them. Smart automation where it matters most.

Our Impact

90%
Reduced IT Overhead
2-3x
Faster Issue Resolution
100%
Cloud-Native Solutions

Our Clients

We're proud to partner with forward-thinking organizations across the UK, delivering innovative solutions that drive growth and security.

Recent Insights

AI Modern Business

The Future of AI in Business Communications

August 5, 2025

Discover how artificial intelligence is transforming the way businesses communicate and collaborate, from intelligent routing to automated customer service...

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Security Trends 2025

Cyber Security Trends for 2025

July 5, 2025

Stay ahead of emerging threats with our comprehensive guide to the latest cyber security trends and best practices for protecting your business...

Read More
Services

Microsoft Teams Direct Routing Benefits

June 5, 2025

Learn how Direct Routing can save your business up to 50% on Teams calling costs while providing enhanced functionality and control...

Read More